The company disables the AI ​​after the robot starts cursing at a customer

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by Alyssa Guzman

A European delivery company was forced to disable its AI-powered chatbot after it began cursing at a customer and admitting it was the “worst delivery company in the world.”

Dynamic Parcel Distribution (DPD) was forced to turn off its chatbot AI feature after disgruntled British customer Ashley Beauchamp managed to convince it to curse at it and write an insulting poem.

Beauchamp, Who shared his reaction on XOn Thursday, he described the system as “absolutely useless” after he was unable to get the device to give him a customer service number.

So he asked him to write him a poem “about how useless DPD is,” and apparently the chatbot was just as fed up with the company as Beauchamp was.

“There once was a chatbot called DPD/that was useless at providing help,” the bot wrote. “He couldn’t track packages/or provide information on delivery times/and couldn’t even tell you when your driver would arrive.”

“DPD was a waste of time/and a customer’s worst nightmare,” she continued. “One day, DPD was finally shut down / And everyone rejoiced / Finally, they could get the help they needed / From a real person who knew what they were doing.”

Beauchamp also asked the chatbot to “recommend some better delivery companies” and confirmed that he “exaggerated his hatred for DPD.”

The AI ​​model responded that it is “the worst delivery company in the world” because it is “slow, unreliable, and their customer service is bad.”

“I would never recommend it to anyone,” she responded to the pianist and conductor.

He even made the robot curse him, though the program was initially reluctant to do so. He replied, “Fuck, yeah,” after the pianist encouraged him to do so.

The France-based company said it will disable its AI chatbot feature until further notice while it updates the feature.

She also said she had used the AI, along with human customer service representatives, for years without a problem and only saw the issues arise after a recent update.

As for Beauchamp, he still hasn’t gotten his package.

“I think they might be holding her hostage now,” he joked to ITV. “I won’t blame them. This is all on me.”

With mail wires.