Banking giant JPMorgan Chase is reportedly refusing to recover a client after thousands of dollars went out of her account in a clever bank scam.
Colorado resident Betsy Rich says she received a text message last month asking her to authorize a $1,700 transaction from her account at JPMorgan Chase, ABC affiliate news station KMGH reported.
After she suddenly denied the suspicious transaction, she said she received a call from someone whose phone number matched the customer support number on her Chase debit card. Rich says the person knew her account number, address and balance and told her someone was trying to transfer money from her account.
At that point, Rich said she used another phone to call Chase.
“It was very urgent and he said it was ongoing as we spoke. So, I immediately picked up the other phone and called Chase Fraud. It was a 20 minute wait. Live chat was also not available. Our branch was not open.”
While waiting with Chase, Rich says the scammer convinced her to change her PIN, telling her she could lose more money if she failed to take action. Shortly after her PIN was changed, $10,700 was withdrawn from her Chase account.
After the debacle, Rich said she received a letter from Chase telling her her fraud claim was dismissed.
“The letter says: ‘We are denying your claim because we have determined that the disputed items are permissible.’ No, they are not!”
Although her claim was denied, Chase returned $1,700 via wire transfer.
KMGH reached out to Chase to learn more about the case. The banking giant responded with a statement warning its customers not to give up their PINs.
“Beware of new contacts asking you for codes, access to your device, or sending money to them or yourself in order to prevent fraudulent activity… Chase and other banks, law enforcement companies, and technology companies will not ask you to do this, but scammers will.
Despite being immediately alerted to the fraudulent incident, Chase decided to only partially compensate Rich in the amount of $1,700.
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